Liftway.ru has introduced @liftwaybot, the industry’s first intelligent Telegram assistant designed to recognize free-form customer requests and analyze images and technical documents to precisely select required parts. 

This innovation eliminates the need for experts to browse websites or contact managers directly. Instead, @liftwaybot remains accessible within Telegram, ready to assist users by processing photos, descriptions, or schematic drawings to find the appropriate spare parts and immediately submit quotes or invoice requests. 

The bot conducts instant database checks to minimize human error and save users’ time. According to Dmitry Markelov, Liftway’s CEO, launching this Telegram bot marks a strategic step to enhance customer communication and automate routine tasks via the popular messenger. This tool significantly elevates service quality and efficiency for elevator professionals, making technical support more accessible and streamlined.

Keep an eye on the daily Telegram news from OnlyTG.