Telegram has rolled out a “frozen account” feature to combat platform misuse, locking accounts in read-only mode for violating community guidelines. This article explains the freeze mechanics, appeal processes, and strategies to maintain account security in 2025.

​1. Why Telegram Freezes Accounts: Key Triggers

The “Durov Code” update targets accounts engaged in:

• ​Spam Activity: Bulk messaging or automated bot operations flagged by @SpamBot.
• ​Illegal Content Sharing: Distribution of pirated software, extremist material, or unregulated crypto schemes.
• ​Impersonation: Fake profiles mimicking brands or public figures, reported via Telegram’s updated verification system.

Frozen accounts display a warning label on profiles and lose messaging capabilities while retaining access to saved data.

​2. The Freeze-to-Deletion Timeline

• ​10-Day Grace Period: Users can appeal via @SpamBot before permanent deletion.
• ​Read-Only Access: View chats and media but cannot send messages or join groups.
• ​Public Reputation Impact: Frozen accounts show a visible “Restricted” badge, damaging professional or brand credibility.

​3. Step-by-Step Appeal Process

1. ​Contact @SpamBot: Submit a detailed appeal explaining the violation context (e.g., accidental spam from CRM tools).
2. ​Provide Evidence: Attach screenshots proving compliance, such as opt-in consent for marketing messages.
3. ​Await Review: Telegram’s moderation team typically responds within 3-7 business days.

​4. Proactive Measures to Avoid Freezes

• ​Compliance Audits: Use tools like TGStat to scan messages for banned keywords (e.g., “NFT scams”).
• ​IP Whitelisting: Assign dedicated IPs to high-activity accounts to prevent “suspicious login” flags.
• ​User Education: Add disclaimers in group descriptions about prohibited content (e.g., “No unverified crypto links”).

​5. Case Study: Recovering a Frozen Business Account

A Dubai-based e-commerce team regained access after:

• Deleting 200+ automated order confirmation messages flagged as spam.
• Submitting customer opt-in records via @SpamBot.
• Migrating bulk communications to Telegram’s official Broadcast API.

Telegram’s account freeze system emphasizes platform safety but risks over-penalizing legitimate users. By understanding triggers, optimizing compliance workflows, and leveraging appeal mechanisms, businesses and individuals can mitigate disruptions.