Telegram’s massive monthly active user base attracts businesses seeking to engage audiences. However, efficiently managing high volumes of inquiries while delivering standout customer support and marketing remains challenging. Manual responses are time-consuming and struggle to keep pace with growing demand.

‌The Solution:‌

OnlyTG Echo offers an auto answer solution. Businesses can pre-set keyword-based response templates—when users trigger these keywords, the bot instantly delivers predefined replies without human intervention.

‌Key Benefits:‌

‌Instant Answers for Routine Queries‌

The bot automatically replies to keywords like “company info,” “services,” or “features,” providing instant answers. Users no longer wait for manual responses, resolving most common questions instantly.

‌Boost Engagement‌

Embed links or prompts in replies (e.g., “Visit our promo page” or “Claim exclusive content”) to guide users to explore further. This drives traffic to your site and increases conversion opportunities.

Streamline Operations‌

Reduce reliance on manual customer service, optimize workflows, and scale operations efficiently—saving time and resources while maintaining responsiveness.

How to set auto answers in telegram?

We use OnlyTG Echo to make auto answer telegram example.

Step 1

Create your bot via BotFather, and bind it to OnlyTG Echo.

https://onlytg.io/help/how-to-create-my-own-bot-in-telegram.html

Step 2

Send the /start command to your bot, and click the Auto-reply button.

Step 3

Click the Add new Auto-reply button.

Reply the name you want to set for the Auto-reply.

Step 4

Click the Add Keyword button, and you can add multiple keywords.

Step 5

Click the Add new message button to add autoresponders based on these keywords. Every Auto-reply includes a maximum of five messages. They will all be sent at one time.

Click the Set Msg 1 button, you can add Text, Media, Button or use the Module. 

Step 6

After setting up the automatic reply, we can Preview this Message first.

When a user’s message contains any of these keywords, the bot will automatically send the corresponding reply.

1.User’s message;   2.Auto-reply 1;   3.Auto-reply 2

By using Telegram auto answer‌, businesses can automate responses based on preset keywords and answers.

24/7 Availability: Auto reply bots can operate continuously, ensuring instant responses at any time, including nights, holidays, and off-peak hours. This prevents user frustration from waiting and reduces the risk of losing potential customers.

Answer Consistency: Presetting fixed replies for common questions, such as product details or service policies, guarantees uniform information dissemination. This avoids discrepancies and errors that may occur in manual responses, building trust with users.

Enhanced User Experience: Users receive accurate and standardized information immediately, improving overall satisfaction and streamlining the query-resolution process. 

If OnlyTG Echo is helpful to you, feel free to visit OnlyTG’s channel and website for more details. We continuously work on adding and updating new features to enhance your experience.

OnlyTG Echo: https://t.me/echoonbot

OnlyTG Echo Product: https://onlytg.io/link/onlytg-echo

OnlyTG Official Website: https://onlytg.io

Telegram Channel: https://t.me/onlytg