Telegram, boasting a large number of monthly active users, has become a crucial platform for businesses to deploy bots for marketing, customer support, and service delivery.

However, enterprises face challenges in providing efficient responses, cutting labor costs, and improving user experience, and may lose users due to failure to respond in a timely manner (especially during non-business hours).

The Solution

Setting up auto reply in Telegram offers an effective solution. By configuring bots with auto reply functionality, businesses can automate responses based on preset keywords and answers.

24/7 Availability: Auto reply bots can operate continuously, ensuring instant responses at any time, including nights, holidays, and off-peak hours. This prevents user frustration from waiting and reduces the risk of losing potential customers.

Answer Consistency: Presetting fixed replies for common questions, such as product details or service policies, guarantees uniform information dissemination. This avoids discrepancies and errors that may occur in manual responses, building trust with users.

Enhanced User Experience: Users receive accurate and standardized information immediately, improving overall satisfaction and streamlining the query-resolution process. 

How to set up auto replies in telegram?

We use OnlyTG Echo to make a telegram bot auto-reply message example.

Step 1

Create your bot via BotFather, and bind it to OnlyTG Echo.

https://onlytg.io/help/how-to-create-my-own-bot-in-telegram.html

Step 2

Send the /start command to your bot, and click the Auto-reply button.

Step 3

Click the Add new Auto-reply button.

Reply the name you want to set for the Auto-reply.

Step 4

Click the Add Keyword button, and you can add multiple keywords.

Step 5

Click the Add new message button to add autoresponders based on these keywords.

Click the Set Msg 1 button, you can add Text, Media, Button or use the Module.

Step 6

After setting up the automatic reply, we can Preview this Message first.

Of course, you can also click the Back button to go back to Step 5 and add a new message. Every Auto-reply includes a maximum of five messages. They will all be sent at one time.

User Example

When a user’s message contains any of these keywords, the bot will automatically send the corresponding reply.

1.User’s message;   2.Auto-reply

After setting up automatic replies based on keywords, when there is a surge in users or employees are not online, the bot can automatically reply to reduce customer waiting time and provide better service to customers.

If OnlyTG Echo is helpful to you, feel free to visit OnlyTG’s channel and website for more details. Besides auto-reply messages, it offers various features like statistics tracking, welcome messages, anonymous message forwarding, and more. We continuously work on adding and updating new features to enhance your experience.

OnlyTG Echo: https://t.me/echoonbot

OnlyTG Echo Product: https://onlytg.io/link/onlytg-echo

OnlyTG Official Website: https://onlytg.io

Telegram Channel: https://t.me/onlytg